Don't you just love it? Medical vendors are indispensible when you have a child with special needs but often times, if there is a third party paying, you end up jumping through hoops for months before you actually get what you need.
Just got an order of diaper wipes? Better order the next batch before you actually need them. Either they'll come the next day and you'll be swimming in wipes or they'll come three months later and you'll be wetting paper towels.
Really, we've had great luck most of the time but the timing seems to be the bug-a-boo when ordering anything. I just ordered a sock puller, a coccyx seat and a cordless amplified phone for Ryan. When I called the company to see what the hold up was they informed me they hadn't received the $325 order. Yikes! Between the time I filled out the order and sent and the time when they should have received it ... the company was sold to another person who changed the name. The clerk tried telling me that I hadn't ordered from the right company. I informed her of the name change. Sheesh! You'd think they'd at least tell their employees. How else would the previous 800 number reach the new company?
I'm not angry. Life is too short for that. I'm intrigued, however. It seems as though the amount of paperwork required by the disabled to get what they need is horrendous. It is for everyone, but correct me if I'm wrong ... we write novella of medical information, document and triple copy any orders for adaptive equipment, chart health issues, record odometer readings, run accounts receivable and payable like a corporation.
You think it'll get better when they get out of school but the transition paperwork nearly snowed me under. Anyone got any great sites for medical equipment? Add a comment and lets network a little. I LOVE School Specialty. So far our orders have been fast, accurate and customer service rocks.
Talk to you soon,
Karen
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